Once a solicitor has been instructed, what is an acceptable level of service you should receive, and what should you do if you feel you have not been receiving it?
If you have instructed a UK Solicitor for the first time, you may be confused over the level of service you should expect to receive from them. This is no surprise really, because few people who have studied the law and will have any true understanding of what standards of service they should expect from any law firm.
First and foremost, would be the initial advice that you receive from the law firm, once you have instructed them. This is up to you to ensure that you are taking in all that the solicitor is saying to you, and if there are any points which you are struggling to understand, ask them to go over these again. The Lawyers job is to provide you with the legal advice and 99 percent will actually do this part of their job very well. Once the meeting is over you should receive correspondence from the lawyer to confirm any point made and contacts that might be entered into.
The solicitor should make it perfectly clear, in the appointment, if they intend to take on your case and pursue additional action. Once this stage is reached you might want to actively be involved. You can ask a Lawyer when certain critical stages of a case need to be completed by. As with anything in the Law, some things might be out of their control and it is important to remain realistic. Understand that sometimes is necessary to get in contact or meet other parties. If a third party delays proceedings, it would not be right to put blame on your solicitor.
Regular communication is essential once you have taken on a legal solicitor services to keep you up to date with events. This is the most regular way law firms can give a poor service. You should not allow them to get away with this. If needs be, call them and chase them for information. You should threaten them with legal action if they do not seem to care or are trying to avoid you. Unfortunately, too many law firms will try to get away with making phone calls that they construe to be non-essential, but which you may deem otherwise.
Once you have used the services of a firm of solicitors, when you receive the bill, make sure you check absolutely every listing for accuracy. This area of the law service that is not great. When you get the bill, if anything is not clear then you need to contact your solicitor. If you remain certain that there is a mistake and want to complain about a solicitor, pursue a complaint to a senior partner. The Legal complaints service may well wish to take up your case if it is not resolved.
If you are concerned over this, you can use a good solicitors directory to find the Solicitor that will be most able to deal with your situation. Most solicitors’ directories will only provide you with basic information, where law firms are concerned. As such this might not be any good for you. To choose the best solicitor it is advantageous to find a legal directory that you can select a law firm yourself based on reviews. http://www.Solicitor.info is one such great solicitor directory website that you can do this.